"Patient-Centred, by Design"
We aim to delight our clients and our clients' customers
by creating a culture of service excellence through patient-centred continuous improvement.
A systematic approach to continuous improvement is the best way to ensure the CCG experiment succeeds.We have combined our expertise to create an innovative approach to service commissioning and design which we call Patient-Centred Continuous Improvement (PCCI). We can help you to deliver higher quality care at lower cost by enabling you to implement a whole system continuous improvement approach to patient-centred commissioning and provision.
Prof Mike Chester
Mike has 30 years' experience as a clinician working secondary and primary care. He also has extensive management expertise including clinical commissioning at board level.
Mike pioneered a multi award winning practical model of patient-centred angina care and has 14 years’ front-line experience of developing and implementing leading practice that delivers high quality care that delights users and saves waste.
John has spent 25 years working for multi national blue chip companies in Culture Change and Continuous Improvement.
He worked in Unilever for 17 years as their global TPM (Total Perfect Manufacturing) Senior Consultant and Education Lead, spending 3 years in Saudi Arabia (Projects and Factory Manager) and 3 years in USA (Continuous Improvement Director responsible for operational excellence and culture change across 25,000 strong workforce).
We are passionate about delivering the best possible service with minimal waste.
We will help you: